New Reviewer

NO RESOLVE - IGNORING IS NOT RESOLVING

I saw unknown charges on my statement. The monthly checking account statement listed the company name, charged amount, sequence number and date charged. I walked into the branch on Mission and Warm Springs and asked the manager for assistance, who asked me if had I contacted the vendor and requested a refund? I said how could I since no contact information was listed on the statement? She said "GOOGLE IT".

User's recommendation: Dont expect the expected. All of the work will be on YOU.

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1 comment
#2064180

Can't agree with you more. The bank and this branch is worst on earth.

ID
#2816547 Review #2816547 is a subjective opinion of poster.
Location
San Jose, California
Preferred solution
Apology

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Verified Reviewer
New Reviewer

Apply for a morgage

Spoke to Steve said loan process is hassle-free. Everything was good until we paid the application fee of $500. It then went south, documents after documents. Keep in mind, we have a credit score of 810! And are applying for a refinancing for 17%. Told everything good. Late Friday afternoon we get a message need more! An endless loop. Loan processor does not answer emails or phone, basically giving up and ready to sue for the "application fee"

User's recommendation: Buyer beware. "Application fee" is a scam. Do not pay an "application fee!".

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ID
#2627676 Review #2627676 is a subjective opinion of poster.
Location
Orinda, California
Loss
$500
Preferred solution
Full refund
New Reviewer

Terrible treatment